With SeaGPT, masters on board ships can manage their entire crew with a simple conversation.
Published on 26th Apr 2023
3 minutes read
Greywing has launched SeaGPT, a new AI chatbot to help shipping companies navigate port agency communication hurdles.
With a simple query sent to SeaGPT via email and Greywing’s platform, fleet managers can now access all the port, immigration and travel details they need to decide on a crew change. To summon the AI-powered bot, users simply need to address questions to "SeaGPT" in a message or via the push-to-talk voice feature. Future possible integrations includes Slack, Microsoft Teams, Whatsapp and SMS.
“SeaGPT is the answer to the number one challenge crew managers have been asking us to solve – email overwhelm. Since maritime companies already depend on Greywing’s platform to plan their crew changes, this was the natural next tool we wanted to create. With today’s AI advancements we’ve finally found a solution to solve our customers biggest problem. ,” said Nick Clarke, Chief Executive Officer at Greywing a maritimetech company building solutions to automate crew changes. Until now, much of this process has been analog. Crew changes are often planned through spreadsheets, and flight bookings are done through email or phone. For instance, a manager of a vessel chartered to a third-party may only find out its next destination by emailing the ship’s captain.
Putting a crew change into action is an elaborate process simply because the data set itself is complex. Crew managers have to stay on top of changing immigration restrictions in hundreds of countries and thousands of ports around the world. To complicate things further, many crews include members of different nationalities, who are often subject to different immigration or vaccination restrictions.
With the introduction of SeaGPT, emails related to port agency communication can be instantly automated. SeaGPT can handle all the emails, clarify any questions, and provide the information crew managers are looking for, saving hours of time and reducing the risk of errors or miscommunications.
SeaGPT's natural language capabilities go beyond simple queries too. It can make complex edits, and even book flights or provide specific information related to port restrictions and visa requirements.
SeaGPT can also handle conversations in any language, meaning a crew manager can have details easily translated from business-language English to be shared with seafarers in Hindi, Greek, Russian, Mandarin and more.
“What makes SeaGPT such a breakthrough for crews everywhere is that it is purely text-based. Onboard vessels, in the real world, solutions cannot be tech heavy simply because of connectivity constraints. SeaGPT can be used via existing communication channels with requires very low data requirements such as SMS or even Whatsapp, making it very simple to adopt and introduce to existing workflows. We’ve made it easy to inspect and understand situations – there’s no black box system here,” said Hrishi Olickel, Chief Technology Officer at Greywing SeaGPT is already being used in the field for Greywing’s clients today and is fit to scale beyond crewing capabilities into commercial applications, and more.
SeaGPT is coded so it can accurately interpret maritime and port-specific data. This is possible because SeaGPT sources intel direct from Greywing’s proprietary dataset which includes official insights and databases from over 18,300 ports. Unlike AI-powered chatbots for generic mainstream use, SeaGPT does not allow hallucinations. This means if the requested details are not available, SeaGPT will never assume or impersonate information but flag that there is missing data instead.
Greywing has made SeaGPT available to its customers, and giving away access to the first 100 crew managers to sign up. To access the application visit: http://seagpt.ai
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