Our plan to automate 10-20 emails every time a voyage plan changes.
Published on 1st Sep 2020
2 minutes read
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Crew Managers currently have to manually reach out and double-check the latest updates on whether Crew Changes are happening along a vessels' route in case an option comes up to action a crew change. For each vessel, this can be 10-20 emails.
Any time a vessels voyage plan changes (whether detected on AIS, IMOS, Compas Cloud integrations) Greywing automatically emails all Agents on that route within a defined proximity (normally 20-50 Nautical Miles) set by the crew manager to assess what Crew Changes have happened at that location and for which nationalities.
Users can trigger the solution by switching it on or off for each vessel with the option to either contact their port agents or Greywing can contact port agents in general. We send the email on behalf of the User with their email in CC so that whenever the vessels change destination the email is instantly sent to relevant agents and any positive feedback on whether crew changes are happening is in our Client email inbox asap.
We recently completed some manual testing with one of our clients on three vessels that they need to conduct crew changes with urgently. They gave us the upcoming ports of call, the crew nationalities and the crew home airports where they needed to fly home.
Using this information we manually reached out to all agents within 50 nautical miles of the proposed route and as a result generated some new options for the client that they had not found themselves.
Actually doing this process took our team of 2 people, 3 days working manually for all three vessels to follow up and ensure we got a Yes or No from the agent. Now, so long as the agent is awake, this should be achieved in a couple of hours or less
Based on their extremely positive feedback we have prioritised this for delivery and the technical team are completing it this week.
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